General information about returns

At Isondú Joyas we want you to be completely satisfied with the jewelry you have purchased. If not, we will refund your money. To ensure that all the Isondú products that you purchase and arrive at your home are new, we have thought of the following:

We encounter the problem that if we allow returns on our jewelry, how can we ensure that the person who returns it has not used it? Our products will arrive in a sealed transparent bag. In this way you will be able to see and check its size, color, shape... and ultimately, know if you fall in love with it.

Therefore, it is essential not to remove this seal to be able to make changes or returns. It is this protector, which allows us to guarantee that the product has not been opened or used. If it is withdrawn, we cannot guarantee it, so we do not accept changes or returns.

In addition, we take great care that our jewelery travels safely in our packaging and reaches you in perfect condition.

Deadlines for returns

Once you receive the order you have 14 days for returns.

In order to return any Isondú product, you must keep the original protective seal intact, otherwise the return will not be accepted under any circumstances.

If you return the order, you will be refunded the amount minus the shipping cost.

If the shipping method was free shipping, the entire order will be refunded minus €3.36 for preparation, handling and shipping.

In case of partially returning the order, only the price paid for the returned products will be refunded.

Return management

To request a return you must request it through our email Then you only have to respond with the information we ask for to process your request. We will always answer you within a period of 24-48 working hours and we will explain the process to follow.

Remember that what you send us is only a request, until we answer you the return will not be processed.

Once the return is approved and it is confirmed that the order HAS NOT BEEN OPENED, and is WITHIN THE DEADLINE, you must send us the product perfectly packaged (preferably with our packaging). Remember that shipping is at your expense and you must ensure that it reaches us correctly at the indicated address. You must have a tracking number to be able to control the shipment. We will not be responsible for losses.

Return of damaged, defective or incorrect delivery products

Our products always pass a quality control before being shipped, but if you still receive a damaged or defective product once received, or the product received is not the one you originally requested, you must contact us as soon as you become aware of the problem and We will proceed to resolve the situation. To do this, you must send some photographs showing the defect or defect of the product to the email

We will replace the part with a new one, or if there is no stock, with a voucher or another product from our website.

In case of defects, we would only refund if the package has not been opened, if it has been opened and/or used, we would replace the part with the same one, or if it is out of stock, with a voucher.