Terms and Conditions
Thank you for using isondidoyas.com.
Terms and conditions of isondidoyas.com
These Terms and Conditions of use (hereinafter, “Terms and Conditions”) establish the conditions under which customers are offered access to the websites, services and applications of isontuvoyas.com (hereinafter, “the Service”). ) of which Isondú is the owner. The use of the Service attributes to the person who performs it the condition of its client (hereinafter, "the Client") and implies full acceptance of these Terms and Conditions. If you do not agree with all or part of these Terms and Conditions, the Customer must refrain from installing and using the Service.
By accepting these Terms and Conditions, the Client states:
That you have read and understood what is stated here.
That assumes all the obligations set forth herein.
That you are of legal age and have sufficient legal capacity to use the Service.
The acceptance of these Terms and Conditions by the Clients is a prior and essential step to using the Service. The owner reserves the right to update and/or modify the Terms and Conditions at any time and for any reason at its sole discretion. The Holder will provide notice of any material changes to the Terms and Conditions or to any Service or other feature of the Services. By accessing or using the Services after Customer has been notified of a modification or update by the Owner, Customer agrees to be bound by the modified Terms and Conditions. If the modified Terms and Conditions are not acceptable to the Client, its only option is to stop using the Services.
1. Service owner
The owner and owner of the Service is Isondú Joyas.
2. Scope of the contract
These Terms and Conditions apply to the provision of services and the sale of all the owner's products through its website.
Orders will be delivered to all Customers located in [insert countries or regional areas].
3. Exclusion of Clients
The owner reserves the right to prevent the use of the Service, either temporarily or permanently, to any Client who violates any of the rules established in these Terms and Conditions, the law or morality. At its discretion, the owner may also exclude Clients and even stop providing the Service in whole or in part when it deems appropriate to improve the operation of the Service and/or the rest of its Clients.
4. Price
The applicable prices are those indicated on the website on the date of the order. Prices are detailed in each article and include VAT. (Value Added Tax). The amount of shipping costs is indicated to the Customer in detail at the time the order is placed.
5. Payment methods
Payment will be made upon completion of the purchase process and will be an essential condition for its formalization. In no case can payment be made later. Payment through deferred procedures such as cash on delivery or transfer is not accepted. Accepted payment methods: you can pay with a Visa®, Mastercard® or American Express® or Maestro credit card. In any case, the choice of payment method is made during the purchase process on the corresponding screen. Providers or issuers of payment methods may adopt anti-fraud measures that entail the rejection of certain types of operations. The owner is not responsible for the application of this type of security policies. We recommend that the Client not provide their card details through email, fax or social networks.
6. Delivery
The delivery time will be a maximum of 4 calendar days from the purchase (including the order processing time). The delivery of orders will be made to the address indicated by the Client, taking into account the following characteristics:
Iberian Peninsula: Correos 24/48h: from €2.96 to €3.36
Ceuta and Melilla:Post Office: €5.43
Canary Islands: Correos. €9.70
Recipient absence:
If the delivery cannot be made due to the absence of the recipient, the transport agency will leave an indicative note and will try to contact the recipient by [email and/or telephone]. After two failed attempts, the Client must contact the transport agency to proceed with the delivery.
7. Returns and withdrawal.
General information about returns
At Isondú Joyas we want you to be completely satisfied with the jewelry you have purchased. If not, we will refund your money. To ensure that all the Isondú products that you purchase and arrive at your home are new, we have thought of the following:
We encounter the problem that if we allow returns on our jewelry, how can we ensure that the person who returns it has not used it? Our products will arrive in a sealed transparent bag. In this way you will be able to see and check its size, color, shape... and ultimately, know if you fall in love with it.
Therefore, it is essential not to remove this seal to be able to make changes or returns. It is this protector, which allows us to guarantee that the product has not been opened or used. If it is withdrawn, we cannot guarantee it, so we do not accept changes or returns.
In addition, we take great care that our jewelery travels safely in our packaging and reaches you in perfect condition.
Deadlines for returns
Once you receive the order you have 14 days for returns.
In order to return any Isondú product, you must keep the original protective seal intact, otherwise the return will not be accepted under any circumstances.
If you return the order, you will be refunded the amount minus the shipping cost.
If the shipping method was free shipping, the entire order will be refunded minus €3.36 for preparation, handling and shipping.
In case of partially returning the order, only the price paid for the returned products will be refunded.
Return management
To request a return you must request it through our email isondu@isondujoyas.com. Then you only have to respond with the information we ask for to process your request. We will always answer you within a period of 24-48 working hours and we will explain the process to follow.
Remember that what you send us is only a request, until we answer you the return will not be processed.
Once the return is approved and it is confirmed that the order HAS NOT BEEN OPENED, and is WITHIN THE DEADLINE, you must send us the product perfectly packaged (preferably with our packaging). Remember that shipping is at your expense and you must ensure that it reaches us correctly at the indicated address. You must have a tracking number to be able to control the shipment. We will not be responsible for losses.
Return of damaged, defective or incorrect delivery products
Our products always pass a quality control before being shipped, but if you still receive a damaged or defective product once received, or the product received is not the one you originally requested, you must contact us as soon as you become aware of the problem and We will proceed to resolve the situation. To do this, you must send some photographs showing the flaw or defect of the product to the email isondu@isondujoyas.com.
We will replace the piece with a new one, or in the case of out of stock, with a voucher or another product from our website.
In case of defects, we would only refund if the package has not been opened, if it has been opened and/or used, we would replace the part with the same one, or if it is out of stock, with a voucher.
Right of withdrawal
The Customer has the right to voluntarily withdraw from his purchase without the need for justification within a period of 14 calendar days from receipt of the order. The guarantee seal may not be open.
To exercise the right of withdrawal, it is necessary to notify the decision to withdraw from the contract to the owner, through an unequivocal statement by writing an email to info@isondidoyas.com.
The customer must send the products they wish to return at their own expense to the address indicated above and bear the shipping costs, attaching the purchase receipt received with the confirmation of their order. In no case will returns to postage due be accepted.
The owner will refund the corresponding amount, excluding the standard shipping costs of the initial delivery, by the same means of payment with which it was paid. However, we may withhold reimbursement until we have received the goods.
8. Product availability
If there are incidents regarding its supply or if there are no products in stock, the Client will be informed immediately and the amount of the product or products out of stock will be refunded. The holder will refund the corresponding amount without undue delay and, in any case, before 14 calendar days have elapsed. The refund will be made by the same payment method with which it was paid.
9. Guarantee of purchased products
The guarantee offered is that established in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and in Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods. The owner will be liable for any lack of conformity that appears within a period of two years from delivery.
10. Customer Service
For any questions, suggestions, queries or complaints, you can contact the owner by any of the following means:
- Telephone: 665798323
- Email: info@isondidoyas.com
We inform you that the European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through the aforementioned online dispute resolution platform.
11. Intellectual property and copyright
The Client recognizes and consents that all copyright, registered trademark and other industrial and intellectual property rights on the materials or content provided as part of the website corresponds at all times to the owner or to those who have granted us a license for its use. The Client may use such material only in the manner expressly authorized by us or those who have licensed its use to us. This will not prevent you from using this website to the extent necessary to copy your order information or contact details.
12. Limitation of liabilities
The owner is exonerated from any liability derived from:
Failures on the website due to causes of force majeure, fortuitous events or other causes not attributable to it. Technical and/or mechanical problems or viruses produced during the Internet connection (whether through the owner's platform or third-party platforms). third parties), in the computer systems (software and hardware) or in the electronic documents and files stored on the computer equipment. Access by minors to the contents included on the website, being the responsibility of their parents or guardians to exercise control appropriate regarding the activity of the children or minors in their care. The veracity, updating and legality of the contents of the pages that, where appropriate, are suggested by the company or that appear linked. The owner is exonerated from all responsibility towards the Client regarding the legal conditions of use and the contents of the different pages or platforms suggested or that appear linked by the owner, it being up to the Client to accept them or not. Of communications that, including references to the owner, are not previously authorized by the owner. For these purposes, we inform you that all communications related to actions or calls to participate in an event related to the brand will always be published on the official website.
13. Force majeure
Compliance by the owner of all or part of its obligations will be suspended in the event that a fortuitous event or force majeure occurs that prevents or delays compliance. They will be considered as such, in particular, without this list being limiting: war, riots, insurrection, social unrest, strikes of any nature and supply problems not attributable to the owner. The owner will inform the Client of such a fortuitous event or force majeure within seven days after its occurrence. In the event that said suspension extends beyond a period of fifteen days, the Client will then have the possibility of terminating the order in progress and the refund will then be made under the established conditions.
14. Applicable law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Spain.